Order FAQ

When will I receive my Em1?

Place your order now to secure your Em1 microscope. Please note delivery timelines may be impacted due to the current global pandemic. We will of course continue to keep you fully updated regarding your delivery window.

Can I order more than one?

Yes - you can order up to 4 Em1's (of each version) through our website. If you wish to place a larger order, please contact us and let us know how many Em1s you require and which versions.

What payment methods are accepted for a Pre-order?

You can pay for your Em1 on our website or by electronic transfer (using IBAN for international transactions or BACS in the UK). We accept most credit and debit cards, except American Express.

Will I receive a confirmation?

Yes – you’ll get a confirmation email and invoice. If it doesn’t come through, then be sure to check your junk or spam folder. For any further assistance, get in touch with us and we will be happy to help.

Can I cancel my order?

Yes – you’ll need to contact us if you’d like to cancel. However, you cannot cancel your order once it has been dispatched/shipped.

How will I be kept informed about my order?

We’ll send you updates by email and prior to shipping you your Em1.

Is my order transferable to another person?

No. Your Em1 order is not transferable.


For any queries regarding pre-orders or our service in general, please contact us via email at: support@em-microscope.com


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